Complaints

Any complaints about the Safer Roads Partnership's work should be directed in writing to;

The Project Manager, Safer Roads Partnership in West Mercia, PO Box 446, Worcester WR2 4YR

It is not possible for complaints arising from individual offences to be dealt with until these are finalised by either payment of the fixed penalty or by a Court hearing.  Any correspondence received by the Project Manager which is connected to a 'live' case will be forwarded to the Central Ticket Office to be attached to the case papers and dealt with as a defence or mitigation.

General Queries

We are very happy to hear your views, to provide you with information, or to answer your questions about the details of the Safer Roads Partnership by e-mail or letter.  However, please note that we are unable to respond to queries that relate to individual offences either by letter or through this website.  Mitigation, must be made in writing, by post, to;

The Central Ticket Office, PO Box 25, Droitwich WR9 8UF

If you have a general query and you wish us to respond by e-mail please complete the form below, it is very important that you fill in your e-mail address correctly.  Failure to do so will mean that we are unable to send you a reply.